Bloomingdale, Florida
Not resolved
1.3
Details
Customer service
Price Affordability
Staff
Warranty
4 comments

Variety of problems but main one is that they were missing parts and refuse to supply.. Notified them on day of delivery that vent missing, took months to finally get it. This delayed builder. Now we find all bolts/nuts for 18 linear feet of hoops out of the 78 feet length are missing. Steelmaster refuses to supply them and builder leaving in a couple days now. See photos. And the vent came this rusty. So much for their galvanization. I am at wits end. Their salesman Joe Taitano has not returned calls as promised. This should be a trivial fix on these bolts. My builder was told that I should have physically counted every nut and bolt on delivery!!!!! Also, do not let them make you believe YOU could build this; I am reasonably handy, but this is a huge undertaking. The build and pad cost easily two to three times the cost of the building "on sale". pad = $18000. Builder about $30000 because they need heavy equipment to lift. (See photos)

The pics below show square base washers I "should" have with other pic showing washers mu builder bought and substituted for base. Note side walls have holes with missing bolts.

Please, do not use this company! I don't usually write these but this company does not have common sense to simply fix the shortage of bolts/nuts/washers. They say that it is out of warranty after I think 60 days from delivery (but that was delivery back when I noted missing parts) Dan Schultz, MD Brandon, FL

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with SteelMaster Buildings and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about SteelMaster Buildings.

Check out the best and the worst companies in Construction category for more informed decision or compare SteelMaster Buildings to other companies on our site.

Had an Experience with SteelMaster Buildings?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Virginia Beach, Virginia, United States #1252681

Not sure what you expected from a large building kit.Usually most places have a certain amount allowed to file a claim for missing materials on shipments.

I have a SteelMaster building and they provided everything i was told.Happy customer here!!!

Anonymous
#1170606

So you are saying a company that has been in same location, same ownership, same number has messed your in competent building skills.?

call me if you need a building.

Anonymous
#1170601

your a bull *** kid.

great company .

Joe Lavery

Anonymous
#1076403

I purchased a large steelmaster building and was well satisfied until the bolts started to rust severely. When I contacted steelmaster they sent me to the bolt company who wanted samples of the extra bolts and they reported that there was no problem with them, after months of run around steelmaster would not stand behind their products. If anyone wants pictures of how badly rusted these bolts are feel free to contact me at joeleavell19@hotmail.com.

You May Also Like

Eagle Carports - Garage Construction Review from Westcliffe, Colorado Eagle Carports "Maybe the previous complaints are because of the plant they came from. North Carolina. Our garage was just put in yesterday. The customer service was fantastic and the garage..." Read more Velator Contracting - Velator is a Scam Velator Contracting "The contract I entered into with Velator Contracting was for a pool demolition in my backyard. Then he was to fill the hole in the ground with dirt. He completed..." Read more Future Buildings. A+++ Future Buildings "Spoke with an incredibly friendly customer service representative named Rick who guided me through the headache of a process that is purchasing a building for my property. After aiding me..." Read more Future Buildings - Future steal ur money Future Buildings "***, don't buy. bought a 25x50 "on sale" of course, cause all their bldgs seem to be cancellations or on some sort of bargain. was forced to buy their plans..." Read more CCC Information Services - Bad Customer Service CCC Information Services "I have been using CCC for 20 years, in the beginning they were a great company but as they became bigger and bigger that's when things changed for the worse...." Read more Chopretail - So far the worst and don't think it will get better. Chopretail "I PURCHASED ALTOIDS AND THOUGHT I WAS GETTING A BETTER DEAL BUT FOUND OUT THE PRICE WAS FOR 2 AND NOT 12. THE 2 WAS FROM CHOPRETAIL ON THE WALMART.COM..." Read more Maaco - Bad paint job and broke window Maaco "Took my SUV in to have the driver side painted. Plan black was used and you can see the difference because I have sparklers in my black paint. But when..." Read more Gifttree - Terrible service, embarrassing product! Gifttree "Gifttree provides terrible service and a completely embarrassing product! I wish I had read the reviews before ordering flowers for my mom's birthday through this company! I paid extra to..." Read more