Anonymous
map-marker Virginia Beach, Virginia

Great experience

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I had one of the best experiences with this company. I called another company before I talked to the folks there at SteelMaster and I was just blown away by the differences.

All I wanted was a price on my shop and SteelMaster not only gave me that price, they also saved me a ton of money by helping me steer clear of a major mistake I was about to make.

I am working with one of the sales people now to order a garage for my backyard. I can't wait to get started.

I've seen so many bad reviews, I can't understand who they talked to or why anyone would rate this company badly. I had a great experience and I cant wait to get started on my building.

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Pros:
  • Price and the quality is good
  • Customer service
Cons:
  • I wish i could have ordered more than one
Reason of review:
Good customer service
Yolinda Lhr

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Verified Reviewer
| map-marker Virginia Beach, Virginia

Disappointed / I got robbed

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The sales man keep calling me and calling me. trick me in to giving him the deposit for him to lock the price.

"I was not aware of the cost of the slab foundation in Connecticut $10,000-$15,000"for a 25x34 slab. I was not told that the deposit is not refundable. The sales people will not tell you that. He took my credit card payment Very quickly he send me these new way to sign electronic signature .

And have me sign right away . I'm a first time home buyer. i don't know to much about how any of this work and I don't have a lot of money We are a very Poor family. I feel that steel master buildings is taking advantage of first time homebuyers or just anyone doesn't know any better .

I know I should've do my research first but I feel that their salesman do not even give you time to find out all about it . Instead they tell you do you don't really have a lot of time if you want to lock the price you need to give them a deposit right away . I could really use some of my money back. I'm a poor person trying to put a garage in the back of my house.

Please don't take my money like this. $1250,00 is a lot of money for you to keep.

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Reason of review:
Pricing issue
2 comments
Oren A Mwp

Exactly what happened to me. The took $1800 on a $5000 building. Obviously the make the deposit up as they go along.

Mackenzy Mnu
reply icon Replying to comment of Oren A Mwp

They are scam artists. High pressure sales techniques.

Always have a reason to sign right away to get a special price or free shipping. They take a big, non refundable deposit then overnight you some stamped plans so they can say they shipped you product and keep your deposit.

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Anonymous
map-marker Virginia Beach, Virginia

I actually like my building

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I was looking up information about SteelMaster and I have to say, I actually like my building. I don't know what some of these idiots are on, but I had nothing but the best experience.

Matter of face, I'm going to buy another building in honor of my grandfather. He used to actually build these things when he was a seabea in the Navy. These buildings are still just as strong, if not better than they were over 70 years ago. Best shed I've ever had.

The customer service was good and the buiding was even better. How in the world can you be a pissed customer with a building you have to put together yourself.

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Cons:
  • I wish i could have ordered more than one
Reason of review:
Good customer service
2 comments
Oren A Mwp

Obviously you work for the company. ***

Guest

I love the building. The service I finally got was great.

I would only get another Steel master the next time BUT I have been educated the hard way........ READ THE FINE PRINT.......

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Anonymous
map-marker Virginia Beach, Virginia

screwed up everything,incompetent

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filled out survey, get email they can get building for around 5000 and meet snowload codes.(9000 feet co.) talk to rick dessi again he doesn't know code so I call county myself. talk to him again and says he called and got same answer.

several calls,change building from 14 to 17 foot price goes up 500, we make deposit.building arrives 2 days late. hard to arrange help to hand unload, slight damge from straps, pics taken notes onbill.submit plansand permit-DENIED! building cant support snow load(psf). call Virginia # they send me to Canada and gave me GREG BRODERICK #.

he wants 3000$ to replace, I'm pissed and he hangs up. no one returns call after that, finally get email for JIM PANKIEWICZ- no reply ever, get a hold of greg, says he will sell for 1/2 price( I'm running out of time and have a 5500$ pile of scrap, I need plans to dig, we buy. they fed x to building site 100 miles away(no mailbox)wtf. say they will send pdf(no).

I dig foundation, wasn't drawn right depth on plans-fail inspect, no room for backho now, hand dig last 12". ripped me off for 1500$ lied about everything else and everything I paid for was wrong and failed inspections.alsoi have no problem with Canada, but this building isn't from usa as insinuated.

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Loss:
$1500
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Rion Isl

I got a headache trying to understand this. What's this word salad man? Yall gots to do better.

Anonymous

46' x 20' carport type arch building

I was sold an end of year clearance arch roof system that fit what I needed at the time . The roof stayed cover and protected until I could find someone that would put it up ." I had planned to do it myself but a personal injury stopped me" All the erectors they provided were dead or out of bussiness .so 5 years later I find someone in my area willing to do the job .

I found out I was shorted over 350 bolts to complete the installation .Customer service is a joke with them and it does not exist as far as I am concerned the director never spoke to me either so . I was told 30 days was past really? was i supposed to hold the delivery truck driver up while counting a bucket of bolts and holes in the metal arches to be sure they where all there? Oh my God.

They shorted me 350 bolts and just my tuff luck now a building with holes uncompleted from now on.

it looks like *** now! oh yes and to have 1 more 3 piece arch made was going to cost over $675.00...stay away from these people .I could have a completely closed in 46'x 20' garage for what i have spent on this now.$1400.00 for an opened air arch ?

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Loss:
$675
Reason of review:
Damaged or defective

Preferred solution: just send me the bolts you charged me for originaly 350 more

3 comments
Guest

Every building is checked three times before it leaves our factory. We also provide a Bill of Lading which includes a check list to help you take proper inventory of the building after it is taken off of the truck on the first day that you receive it.

We strongly encourage every customer to please check to make sure you get every part. We understand that things happen, and we are always more than happy to fix any errors.

Once you sign the bottom of that form, it tells us that you've accounted for every part that you've purchased.

Even after you've signed that document, to help our customers who may have situations beyond their control, we've padded in another 30 days into that process to allow you to make a claim on any missing parts.

This is an added courtesy.

We cannot be responsible for missing parts after a whole month. That is the policy of many companies.

Guest

Quonset kings has 13 laws suits against them right now, be carefull

Guest

https://m.facebook.com/Quonset-Kings-120178****96485/

Please check us out and spread the word so this don't happen to anyone again we travel all of the US Quonset kings llc

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Anonymous
map-marker Virginia Beach, Virginia

Not good distorted panels

The first panels on the pallet were fine after about half way through The weight from the top half widened the bottom 24.5" to 25+" we pulled 24.5 centers but that did not change the whole sheet 3/4 through the building panels would not line up angle provided just tore out holes steel master blames everything but them selves told me to take down redo last 5 arches one piece at a time that did not work gained a little had 4 full runs of centering angle purchased by me the just provide some fast talking phone help and when that don't help they say it's your fault never check on the product or have contractors to hire or assist they told me to drill holes and make it fit and that the angle provided was to light for my building and that there was not enough.. What a money pit do not buy on cheaper and faster to stick build

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Reason of review:
Bad quality
3 comments
Guest

This is exactly my problem! My holes on the base plate are 24” on center but my arches holes are all 25”on center.

I was going to call customer service today... i am so disapointed because i know my building wouldhave gone up effortlessly had this small difference in material not been an issue.

Guest

This is hard to understand and read. Please write clearer.

Guest
reply icon Replying to comment of Guest-1351371

I understood his comments

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Catheryne Dvx
map-marker Brampton, Ontario

Carport too short

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I worked with steel masters for several weeks to purchase a carport for my jeep. I was very specific about the height that I needed for clearance however when they designed the structure they factored in the height of concrete piers that they did not specify therefore my carport is almost a foot shorter than is required.

Thankfully I noticed this prior to building it however I have called 5 times now and have still not been able to get a resolution even though I am willing to pay a fair price as I should have caught the mistake prior to allowing them to ship.

They have the absolute worst customer service after the sale of any company I have ever dealt with. Do not purchase from this company!

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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
Johnaton Ddr

I did not know they sold in Canada. That seems odd.

Guest
reply icon Replying to comment of Johnaton Ddr

The whare house is in Canada... not even a US company as advertised

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Austyn Zfq
map-marker Battle Creek, Michigan

SteelMaster Buildings - Customer Care Review from Battle Creek, Michigan

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Joe the CEO, Bernice and Richard are a bunch of lying POS's don't waste your time they will cost you a tremendous amount of money. Worst customer service I have ever experienced in my life and this is after everything was paid in full. They will lie about delivery again and again blaming each other and will literally laugh at you because they hold the upper hand. Now on to litigation and more expense and wasted time... Better business bureau here I come
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Reason of review:
Poor customer service
2 comments
Guest

me too! i was sold a reject building from year end deals and was shorted over 350 bolts for all the vacant holes on a 46' x 20' arch ..looks like it was hit with mortar rounds on the ends 12 holes on each arch 23 arches, on both side =24 so 46' long so 24 bolts x 23 =552

bolts i was shorted I was supposed to make the delivery guy wait until I counted all the holes and all the bolts HAHAHA??

to make the arch the 20' wiich I ordered ...we had to split the short piece on each arch and it left all these vacant holes.. now they just want me to suck it up as its been too long before i found an erector in Needville Tx.

Guest

I got screwed too. Anyone up for a class action lawsuit?

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Anonymous
map-marker North York, Ontario

Steelmaster Buildings Customer Care Review from North York, Ontario

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I would like to warn other consumers about steelmaster buildings. A few years ago I purchased a Steelmaster building and was told by the salesman that their bolts were superior against rust to their competitors. After only a few years I had severe rusting, after contacting steelmaster and sending pictures I was told (IT IS WHAT IT IS) and after being bounced around , put off and basically trying to wear you down these people just ignore you instead of trying to resolve the problem. I am sure if they respond at all to this they will try to blame the enviroment even though the building was constructed in the middle of a hay field with no corrisive material near it. To be fair I was pleased with the building panels ,just not the bolts. I am sure they will tell any future customers that they have corrected the problem, but that wont help all the people with rusting buildings. I'm sure they know if they fix their poor quality control for one customer they will be expected to do the same for all and that the best solution is to do nothing. I hope they sleep well at night knowing that they taken peoples hard earned money,it doesnt seem to have bothered them much as of yet!
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Reason of review:
Poor customer service
Anonymous
map-marker Bloomingdale, Florida

Steelmaster Buildings Service Review from Bloomingdale, Florida

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Steelmaster Buildings Service Review from Bloomingdale, Florida
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Variety of problems but main one is that they were missing parts and refuse to supply.. Notified them on day of delivery that vent missing, took months to finally get it. This delayed builder. Now we find all bolts/nuts for 18 linear feet of hoops out of the 78 feet length are missing. Steelmaster refuses to supply them and builder leaving in a couple days now. See photos. And the vent came this rusty. So much for their galvanization. I am at wits end. Their salesman Joe Taitano has not returned calls as promised. This should be a trivial fix on these bolts. My builder was told that I should have physically counted every nut and bolt on delivery!!!!! Also, do not let them make you believe YOU could build this; I am reasonably handy, but this is a huge undertaking. The build and pad cost easily two to three times the cost of the building "on sale". pad = $18000. Builder about $30000 because they need heavy equipment to lift. (See photos)

The pics below show square base washers I "should" have with other pic showing washers mu builder bought and substituted for base. Note side walls have holes with missing bolts.

Please, do not use this company! I don't usually write these but this company does not have common sense to simply fix the shortage of bolts/nuts/washers. They say that it is out of warranty after I think 60 days from delivery (but that was delivery back when I noted missing parts) Dan Schultz, MD Brandon, FL

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Reason of review:
Poor customer service
4 comments
Guest

Not sure what you expected from a large building kit. Usually most places have a certain amount allowed to file a claim for missing materials on shipments.

I have a SteelMaster building and they provided everything i was told. Happy customer here!!!

Guest

So you are saying a company that has been in same location, same ownership, same number has messed your in competent building skills.?

call me if you need a building.

Guest

your a bull *** kid.

great company .

Joe Lavery

Guest

I purchased a large steelmaster building and was well satisfied until the bolts started to rust severely. When I contacted steelmaster they sent me to the bolt company who wanted samples of the extra bolts and they reported that there was no problem with them, after months of run around steelmaster would not stand behind their products. If anyone wants pictures of how badly rusted these bolts are feel free to contact me at joeleavell19@***.com.

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Anonymous
map-marker Mcdonough, Georgia

Install

Follow up from website request for quote was quick, positive. Rep acted as through I should know more about steel buildings that I did, took 10 minute for him to say he could not ever refer an installer. I realize that I am pouring the slab and such but I just feel like you should know someone that installs your product in each region. Guess I am just old school. If your not a farmer or general contractor you might want to look at Renegade Steel Buildings, Inc. I am a business owner and improvement is always welcome at my business so I hope you take this the same way.
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Reason of review:
Poor customer service
5 comments
Elizabeth A Dvl

SteelMaster tells every customer that they need to put up the building. This is the case for many other companies. We can only recommend an installer to you.

Guest
reply icon Replying to comment of Elizabeth A Dvl

Is there any online manuals that show some cursory details on the process and what is involved in the actual assembly? it seems most of the steel building sellers only provide plans and drawings needed for town approvals after a deposit and commitment is made.

considering purchase of a building but want to avoid a situation where some kind of regulation prohibits putting one of these up, and the general no refund policy would be difficult to resolve . However the only way to find out would be to submit plans to the building department for the town .

Guest

Quonset Kings has 13 Law suits against them as of 9/7/2017 Be careful.

Guest
reply icon Replying to comment of Guest-1367452

SteelMaster is not affiliated with Quonset Kings.

Guest

We do turnkey please check us out on Facebook

https://m.facebook.com/Quonset-Kings-120178****96485/

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Anonymous
map-marker Laguna Niguel, California

Steelmaster Buildings Customer Care Review from Laguna Niguel, California

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!!!BUYER BEWARE!!! These are quonset style buildings. Many counties across the U.S., and most home owner's associations will not allow you to erect this type of building on your property. Be VERY certain that you will be allowed to erect one of these buildings BEFORE giving this company any money or signing their contract because they will not give you a dime of it back. Since losing nearly $3,500 of my money this way, I've read other reviews online from others who have also lost money. Yes. I signed a contract that said that the downpayment was not refundable. I am at fault for my own *** decision. Just don't let yourself be pressured into signing a contract to "lock in your price" before you have authorization in hand to erect the building, because this company will afford you no sympathy and will cut you no slack.
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Reason of review:
Problems with payment
1 comment
Guest

Did you check with your HOA before purchasing? If not it would be hard to point the finger at someone else.

Aneri Dav
map-marker Pahrump, Nevada

My Quonet huts

My business has two Quonset huts. I purchased the first one in the late 90's.

Then in May of 2014 I had a major fire inside and outside my business. The original Quonset hut was my main building and housed my most expensive items, and that building took the majority of the fire and heat. Completely lost everything inside, burned so hot the fire chief pulled his men out and let it roar. Now two years later I have reopened the same original building after a lot of work.

I had the original building washed inside and out and painted it. I get people on a weekly basis coming in that are amazed to see the same building still here and to see how beautiful it is now.

I have nothing but wonderful things to say about Steelmaster and the Quonset huts they sell. What a great investment this was.

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Reason of review:
Good quality
Olean Bdk
map-marker Milton, Florida

SteelMaster Buildings - Customer Care Review from Milton, Florida

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Tried to canx delivery. Was told there was no way. Customer service very argumentative. Was told that we would be charged the drivers fee if it was delivered and we refused to accept it and not pay for it. I canxd my credit card over this so they would not charge me. I ended up having to get two buildings that I was not able to get put up. Buyer beware. You also have to unload the truck when it is delivered to you. I would NOT recommend any one to do business with steel master
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Reason of review:
Poor customer service
Anonymous
map-marker Pinellas Park, Florida

Damaged panel, rectified

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I ordered a 10x10 shed from this company. It arrived on a flatbed truck, all pieces present and accounted for except for the door, which arrived 3 weeks later.

A day later I noticed a roof panel that, apparently due to overenthusiastic strapping at the factory prior to shipping, had actually had a small hole gouged in it, and two other small places had been scratched and begun rusting.

I sent photos in to customer service rep Ryan, and in a week or so, a new piece appeared at my house.

Very impressive service.

I put the building up myself and am very pleased. I am not a builder, but the instructions were intelligible, and now I believe I have a very solid shed that may outlast me.

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Pros:
  • Customer service
Reason of review:
Good customer service